So, if you’re helping someone troubleshoot printing issues, they’ll have to test the printer on their end. However, this isn't the case with Quick Assist. Various tools, such as TeamViewer, make it easy for you to print out documents remotely. You Can’t Use Quick Assist to Print Remotely So, if you want to send texts or some helpful links, you’ll need to communicate via email, phone, or social media platforms. Quick Assist doesn’t allow you to copy and paste text from one device to the other. You Can’t Copy and Paste Text With Quick Assist
For file sharing, you’ll need to use other software programs such as OneDrive. However, Quick Assist doesn’t support this. You Can’t Drag and Drop Files With Quick AssistĪ couple of remote connection tools allow you to drag and drop files from one device to the other. And to avoid any issues, you’ll need to ensure that your internet connection is stable. You can only use Quick Assist if you’re connected to the internet. Quick Assist Requires an Internet Connection This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.2. Select the 'Remote Tool' tab within the menu of the app.ģ. On the desktop screen, open the 'IT Support Hub' by double clicking the icon.Ģ. Method 3 - IT Support Hub ( University devices only ) :ġ. Expand the 'Windows Accessories' folder by clicking on the folder, within the folder should be the 'Quick Assist' app, select this to open the app. Scroll down the list of applications until you find Windows Accessories, this should be in alphabetical order.ģ. Eighteen months into the workforce changes brought by the pandemic, we continue to see increasing cybersecurity vulnerabilities, as the number of personal and company-owned devices continues to grow. This will open a new window for the Quick Assist app, at this point the IT Services member will provide you with a 6 digit code to enter, once entered select the 'Share screen' button below.Ģ. This new cloud-based remote assistance solution will empower helpdesks to more securely support users of Windows devices. From the Windows taskbar, select the 'search' function.Ģ. RemotePC allows you to access and manage your far away computers anytime, from any device - given that the computer has an active Internet connection and the. Method 3 - IT Support Hub ( University devices only )ġ. Note : Only share remote access to a University of Derby IT Services member of staff This guide outlines the steps required to access the Quick Assist remote assistance tool to allow a member of IT Services to remotely connect to your Windows 10 device.
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